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With IT evolving on a daily basis and applications demanding more and more resources, no doubt at some point you will need to consider upgrading your network, PCs, Notebooks and servers to bring them into alignment with your business requirements.
We understand that IT is effectively the central nervous system to the business and only its continued operation ensures its success.
Our flagship range of Fortinet products can help secure and defend your network from attack and also data leakage.
Our installations are highly project-driven and each one is assigned to a dedicated project manager who will first evaluate your system and your business. Their aim is to get your project delivered with military precision and with zero interruption to your business.
Most installations are carried out on a weekend so that by the time your staff arrive on Monday morning, your business is fully operational.
We take control of all 3rd parties and manage the project from cradle to grave.
Once the project has been completed, we will provide Early Life Support to ensure an engineer is always onsite post-installation to resolve any outstanding issues quickly and efficiently.
Once our installations team have completed their job and you have signed the work as complete to your total satisfaction, we will then re-write your network documentation to reflect the changes through our change management process and update our service desk to ensure they are able to seamlessly continue supporting your new infrastructure.
Our computer hardware maintenance agreements provide cover for PCs and network hardware devices on a same/next day onsite basis (depending on requirements).
We provide full repair service or where a repair cannot be carried out quickly enough, we will swap out your PC or other hardware devices for an identical pre-configured or superior replacement and deliver it to you.
Hardware and Computer Maintenance contracts.
Our computer hardware maintenance agreements provide cover for PCs and network hardware devices on a same/next day onsite basis (depending on requirements).
We provide full repair service or where a repair cannot be carried out quickly enough, we will swap out your PC or other hardware devices for an identical pre-configured or superior replacement and deliver it to you.
In most cases, this may be a temporary measure while your PC or hardware is repaired. If we cannot repair it we may let you keep the replacement. In some situations where an engineer is not deemed necessary to attend a replacement or swap will be delivered to the client by courier.
Our computer maintenance agreements include parts and labour for the duration of the maintenance contract. Cover applies to hardware supplied by us or any third party and is provided for hardware failure as a result of proper use and treatment of the products.
For an idea of how competitive cover can be please contact us with details of the makes and models of the hardware and we will provide you with indicative pricing.
Within our computer maintenance agreements servers are covered by a same or next day onsite repair service for hardware problems.
Within the agreement maintenance cover for servers does not include a swap out service as data and services held on servers are often unique and specialized. It would not be possible to simply swap a server for another one.
Where a server cannot be repaired in a reasonable time a temporary replacement may be provided at the request of the client and at the discretion of Eolas Technologies. Data that is considered critically urgent by the client will be transferred.
The replacement may not meet the specification of the proper server machine and it is likely some services will be unavailable until such time that the proper server machine is returned.
A premium 4-hour hardware response service is also available. Details can be supplied on request. Parts and labour are covered for servers during the coverage period.